STORE POLICY

Once an order has been placed, it cannot be cancelled. ALL SALES ARE FINAL. We will do our best to package and ship orders same or next day. However, delays may be experienced. Please allow 1-3 days for processing. Weekends and holidays may require additional processing time. 

Please note: We cannot change the policies listed on any social platforms. Therefore, if you have ordered direct via Instagram/Facebook, please adhere to our policy and guidelines listed within this page.

RETURNS

If the goods were received damage, evidence of the damaged goods will need to be provided and shipped back to us. (Pastry Lash is not responsible for the shipping charges.)

Pastry Lash does not accept returns nor replace or exchange used items, due to sanitary reasons. If the wrong style was shipped out, please send an email to inquiry@pastrylash.com.

SHIPPING

Pastry Lash is not responsible for lost or stolen goods and will not be replacing any items. 

Packages mailed through UPS/USPS will receive a tracking number sent to the email address or phone number provided during checkout. 

Tracking can take up to 24-48 hours to update on UPS/USPS website once it has been shipped out. If your tracking says delivered, please contact UPS/USPS for additional info. Once orders are shipped, Pastry Lash does not have control over the process and cannot answer questions about delays, returned, lost or stolen packages.

If the incorrect shipping address was provided during checkout, please email inquiry@pastrylash.com to correct the error within 2 hours of placing your order. Pastry Lash assumes no responsibility of the package once shipped. You will need to contact UPS/USPS to change your address. If the package is delivered back to our warehouse, you will be responsible for the extra shipping charge to ship it again.

For additional information or questions regarding our policy, please email inquiry@pastrylash.com. 

PASTRY LASH, (720) 335-5892